Frequently asked questions

How do I download the Kondjigbalē app?

You can download the Kondjigbalē app for free on Google Play or the App Store.

Can I receive home healthcare services?

Yes. Our healthcare professionals can visit your home, office, or a medical center depending on your needs. You can book directly via the app or through our multilingual call center.

Do you operate at night, on weekends, or public holidays?

Yes. Our services are available 24/7, including holidays. We provide continuous medical assistance wherever you are.

What should I do in a medical emergency?

In an emergency, dial SMU SSAD or contact the Kondjigbalē via the app. Our teams will direct you to the appropriate services.

How can I track my insurance reimbursements?

Log in to your account via the KondjiCover app to view reimbursements and care history in real time.

How to get your health card KondjiPass ?

You can order your card directly through the Kondjigbalē app or at one of our partner centers.